Support Intern


Job Description

We are looking for an enthusiastic problem solver to join our Support team. The ideal candidate will have experience in a SaaS support or account management role and should be equally comfortable interacting with customers on a daily basis and configuring user accounts.


  • Serve as the primary point of contact for Publishers and Visitor support cases

  • Answer incoming support requests in a prompt and professional manner

  • Organize visitor feedback on feature requests, bugs, etc.

  • Return the calls of users inquiring about unknown CC charges

  • Guide and assist users with logging into their subscriptions

  • Update subscription status’ and details for clients & users

  • Create tickets for priority configuration requests


Need to have:

  • Proficiency in spreadsheet software (Google Sheets, Microsoft Excel, etc.)

  • Ability to build rapport and communicate effectively (both written and verbal)

  • Deep commitment to customer satisfaction and success

  • Understanding of digital advertising, online marketing, and content monetization

Nice to have:

  • Strong listening, consultative, and presentation skills

  • Familiarity with productivity tools (G-Suite, Office, etc.) and adtech (Google Ad Manager)

  • Go-getter, team player, problem solver

To apply for the position, email your resume and interest to

Alternatively, you can apply via our LinkedIn job posting for this position.

About Admiral

Admiral is The Visitor Relationship Management (VRM) Company, helping thousands of publishers worldwide target, engage, and grow first-party relationships with their visitors to increase ARPV and prepare for post-cookie monetization. Our VRM platform includes registration walls, paid subscriptions and donations, advanced adblock analytics and revenue recovery, GDPR/CCPA privacy consent, email acquisition, social growth and more. For more information, visit us at