We are looking for an enthusiastic problem solver to join our Support team. The ideal candidate will have experience in a SaaS support or account management role and should be equally comfortable interacting with customers on a daily basis and configuring user accounts.
Serve as the primary point of contact for Publishers and Visitor support cases
Answer incoming support requests in a prompt and professional manner
Organize visitor feedback on feature requests, bugs, etc.
Return the calls of users inquiring about unknown CC charges
Guide and assist users with logging into their subscriptions
Update subscription status’ and details for clients & users
Create tickets for priority configuration requests
Need to have:
Proficiency in spreadsheet software (Google Sheets, Microsoft Excel, etc.)
Ability to build rapport and communicate effectively (both written and verbal)
Deep commitment to customer satisfaction and success
Understanding of digital advertising, online marketing, and content monetization
Nice to have:
Strong listening, consultative, and presentation skills
Familiarity with productivity tools (G-Suite, Office, etc.) and adtech (Google Ad Manager)
Go-getter, team player, problem solver
To apply for the position, email your resume and interest to brianna@getadmiral.com
Alternatively, you can apply via our LinkedIn job posting for this position.
Admiral is The Visitor Relationship Management (VRM) Company, helping thousands of publishers worldwide target, engage, and grow first-party relationships with their visitors to increase ARPV and prepare for post-cookie monetization. Our VRM platform includes registration walls, paid subscriptions and donations, advanced adblock analytics and revenue recovery, GDPR/CCPA privacy consent, email acquisition, social growth and more. For more information, visit us at www.GetAdmiral.com.
